Frequently Asked Questions (FAQ)
Shipping FAQs
1. How much does shipping cost?
Shipping is free for all orders and products within Australia.
2. How long does shipping take?
For more information please read our Shipping Policy.
3. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number to monitor your package. If you do not receive your tracking details, please contact us at support@oakbourne-studios.com.
4. Do you ship internationally?
No, we only ship to Australia.
5. What happens if my package is lost or delayed?
If your package is lost or delayed beyond the estimated time frame, contact us at support@oakbourne-studios.com. We will work with our shipping partners to resolve the issue as quickly as possible.
Return and Refund FAQs
1. What is your return policy?
Items can be returned within 30 days of delivery. For more information please read our Return & Refund policy.
2. How do I initiate a return?
Email us at support@oakbourne-studios.com with your order number and reason for the return. Once approved, you will receive instructions on how to return the item.
3. Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
4. When will I receive my refund?
Refunds are processed to your original payment method within 7 business days after the returned item is received and inspected.
5. What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us immediately at support@oakbourne-studios.com with photos of the issue. We will arrange for a replacement or refund.
6. I haven’t received my refund. What should I do?
If you haven’t received your refund after 7 business days, please check with your bank or credit card provider, as it may take additional time to post. If you still need assistance, contact us at support@oakbourne-studios.com.
If you have further questions, feel free to contact us via email at support@oakbourne-studios.com or call us at:
- Australia: +61 412285455
- Netherlands: +31 0610701456
